Knowledgebase
Knowledgebase : PamFax General
The PamFax Portal and all applications are available in the following
languages:
* English
* German
* Spanish
* French
* Italian
* Polish
* Portuguese
* Russian
* Chinese simplified and traditional
* Japanese
* Hebrew
* Estonian
...
PamFax is available on the Amazon Store and will currently work with
the following Kindle devices:
* Fire HDX 7 WAN (3rd Gen)
* Kindle Fire HD 7 (3rd Gen)
* Fire HD 8.9 WAN (2nd Gen)
* Fire HDX 7 WiFi (3rd Gen)
* Fire HD 8.9 Wifi (2nd Gen)
*...
PamFax for Blackberry is the Android version running on the
Blackberry Playbook. One of the side affects is that when you hit
"Select File" and "Document(s)", you will see the following (similar)
list:
Alarms
Android
DCIM
Download
Movies
Music
Notific...
You can easily add multiple fax numbers to your PamFax account. Say you want a fax number in USA and one in Italy. To accomplish this you can puchase two PamFax Professional Plans and for one take a USA and for the other the Italian number. You will be n...
When you start the PamFax for Windows application, you are
automatically logged in with the PamFax User Name used at setup.
Should you want to login with another PamFax User Name, this is
possible. Start the PamFax application and in the main window...
At the moment we offer the following payment methods in our
application:
- All major credit cards like Master Card, Visa, AMEX, JCB, Discovery
and many more
- PayPal
ADDING PAMFAX CREDIT TO YOUR ACCOUNT (ON DEMAND PLAN): Visit the
PamFax Portal at https...
Should you decide to let you PamFax subscription (Basic or Pro Plan)
expire, the fax number connected to your account for recieving faxes
will be removed from your account.
This number will not be re-assigned to someone else, you do not need
to worr...
When you send a fax with PamFax on a mobile device, PamFax will
automatically scan your contacts and list those that have fax numbers.
PamFax will not show any of your contacts if you have not added fax
numbers.
Below an example in iOS, as soon as you e...
When you purchase any of the credit packs you will get the entire amount added to your PamFax account. We do not deduct any handling charge, setup fee or other cost from your purchase. Note that if you are an EU private person VAT is added and this is ...
English:
When ordering a number which requires verification of residency (like
for a German local area number), your PamFax number will be shown in
your account but it will be busy when you try to call it. This is
because our provider must first che...
When your plan expires, your PamFax Credit will remain in your account at the full amount.
You retain the full use of your fax number as long as you have an active PamFax Plan subscription. This subscription may be extended after a year which then extends your fax-in number as well.
The fax-in number is independent from the fax-sending fun...
This page shows the available countries available for fax-in. A fax-in number is included in the PamFax Professional Plan or the PamFax Basic Plan.
Unfortunately PamFax only supports the so called G3 standard for faxing. Color is supported with G4 which we currently do not support. Any document with colors in it is automatically converted to grey scale at high quality.
You can get a copy of an invoice for any of your purchases by logging in to the invoice section of the PamFax Portal. After logging in you will see an overview of all transactions with invoices (PDF) which you can download.
The receiving party will see the name and fax number you entered in
the PamFax wizard during fax compilation. This means you can set your
own name or company name and your fixed fax number as sender in the
PamFax Portal.
If you do not enter a company na...
It is very simple to start with PamFax. Open the PamFax website and
click on "Sign up" at the top right or "Send free fax". Both take you
to the sign up page. Sign up is free. We do not ask you to enter any
credit card details or join a plan.
Enter your ...
Once you sign up to the PamFax Professional Plan or the PamFax Basic Plan you will receive a personal local fax-in number as well as a significant discount on the standard page pricing for outbound faxes. Then when someone sends you a fax, it will be p...
No, the expiration of a plan (Basic or Professional) does not mean that your PamFax Credit expires - the credit will remain in your account independant of a plan subscription.
If you have a Box account (www.box.com [1]) and the PamFax application
installed (www.pamfax.biz [2]), it is very easy to fax an supported
document directly from your Box page. How to set this up is explained
below (assuming you already have a free PamFax...
Skype is not a requirement to install and use PamFax.
You can benefit from receiving chat messages on fax sending via Skype
if Skype is installed. In the PamFax Portal you can configure and
connect your Skype account to PamFax in case you installed Skyp...
Do you want to submit a ticket to contact our technical support directly? This is possible by clicking here.
No, we do not support email sending and receiving. The main reason is that we are not convinced that email is a secure route for your documents. Emails are stored on public servers and are not encrypted in any way. Let alone all the issues with spam filte...
To choose the country and area code for your personal fax-in number, just add the PamFax Professional Plan to your basket in the online shop and then register/login after clicking on "Buy now". After this, you will be able to choose the locati...
A unique personal fax number is included in the PamFax Professional Plan and in the PamFax Basic Plan. After you have purchased a PamFax Plan, you will get a Skype Chat/Email notifying you of your personal fax number. You can select a number with a norm...
There are several reasons why PamFax might show you a message that a fax you are trying to send might be higher priced than the standard rate. There are two main reasons which can lead to a higher price. One is the "slow transmission" flagging...
PamFax Credit becomes inactive after 180 days of non-usage. However,
you can simply reactivate your inactive credit (at no cost). To do
this just follow the steps below.
- Visit the PamFax portal at https://portal.pamfax.biz and login
- Click on "Reactiv...
PamFax allows you to send to up to 10.000 recipients at one time.
This is easily done in the PamFax Client or Portal page after logging
in. Sufficient PamFax Credit is required to complete the sending
process, this should be added prior to submitting t...
The reason is because PamFax requires own infrastructure to be able to
process faxes. Via our own secured application you enter the data and
optional settings. Then our server cloud system converts the files to
fax format and sends them.
This setup make ...
Making a screenshot on Windows is pretty easy and you don't even need
to install any additional software to do it. Just follow these simple
steps:
* Press the button "Print" on your keyboard (top right on most
keyboards)
* Start Microsoft Paint (cli...
PamFax is HIPAA compliant, according to the following HIPAA requirements for a software solution: Requirement: Is always encrypted as it is transmitted over the InternetPASS: PamFax only uses encrypted connections via TCP/IP. As such none of the data is...
Yes, PamFax is available on the Playbook as well as for the new Z10
and Q10 devices running 10.1 or later. Download from BlackBerry World.
Unfortunately you can not use your existing Skype number to receive faxes as this number is managed by Skype and not by us. Since we do not have access to Skype numbers you will need to use a separate PamFax number. But as most people use a separate nu...
You can easily delete your PamFax account via the PamFax Portal.
Log in at https://portal.pamfax.biz, go to Account, scroll down and
click on Delete PamFax account (pink button on the right). A dialog
will ask if you want to delete the account. Check the...
Customer support is available Monday through Friday from 9:00 to
16:00 Central European Time (GMT+2). We normally reply within 48 hours
to your request.
Our support staff is not available during weekends and public
holidays in Germany. As a result, ...
Start the PamFax application or open the PamFax Portal
[https://portal.pamfax.biz]. Then just click the "Forgot password?"
link right under the password field.
An email (and/or Skype chat depending on your PamFax notification
settings) will be sent to yo...
There are a few options to pay for faxes with PamFax.
* PamFax On Demand. This is ideal when you want to send a few faxes
and just pay per page. The minimum initial purchase is 10.00 EUR (VAT
is added for private customers from the EU). After that you...
Yes. When you buy the PamFax Professional Plan [1] or the PamFax Basic
Plan [2], a personal fax number in one of the supported countries [3]
is included. Anyone can send you faxes to that unique fax number.
Reception is free and unlimited.
Your fax inbox...
Yes, you can select any country from the list of countries available in PamFax. The only countries which require proof of residence are Germany, France, Netherlands and Singapore. In all other countries numbers can be passed out to residents or foreigners...
DEUTSCH:
Um Ihnen eine persönliche Faxnummer zuzuteilen, erfordert die
Regulierungsbehörde Telekom/Post für deutsche Nummern von Ihnen
einen Adressnachweis. Dies gilt z.B. auch für andere Länder wie
Italien. Ohne ihren Adressnachweis können wir Ihnen die...
If you need to send larger fax jobs, we offer Credit Packs up to 1.000
Euro (approx. US$ 1,300). The larger on demands packs include a
discount (free on top credit) so that the average price per page is
lower.
To be able to purchase these packs, we requ...